Warranty

Powell Industrial is a ‘distributor’ and not a manufacturer of products. We offer the ‘Warranty’ provided by the original manufacturer and are bound solely by these requirements.

On items directly imported (therefore the deemed manufacturer), the warranty offered varies depending on the product and the original source of manufacture. Most items are warranted against faults and defects in manufacture for a period of 12 months, however Powell Industrial assumes no responsibility for the following:

  • Improper installation or failure to follow fitting nor application instructions
  • Exceeding manufacturers pressure or material guidelines
  • Failure due to improper maintenance
  • Indirect or consequential loss or damage
  • Cost of freight or travelling time
  • Product ‘Fit for Use’ is to be solely ascertained by the customer unless specifically requested in writing to Powell Industrial, and Powell Industrial confirms in writing of specific ‘Fit for Use’ requirements

TRADING HOURS:

Monday to Friday - check with your local branch.

SETTLEMENT TERMS:

All trade credit accounts are strictly nett 30 days from the close of the month that items have been invoiced. Non account customers are strictly CBD - (Cash Before Delivery through accepted credit card or EFT deposit in clear funds).

GST:

Prices quoted are based on Business to Business trading, and generally are exclusive of GST. GST or any tax applicable will be governed by the laws operating in Australia at the time of sale.

SPECIAL ORDERS:

Nonstock items sourced and purchased on your behalf are subject to the relevant suppliers trading terms and conditions.

All Special Orders MUST be received in writing and will include a signed Powell Industrial Special Order confirmation form. Unless due to faulty manufactured product, Special Ordered items are NON-RETURNABLE or refundable.

Hose or Hose Assemblies cut or made to customers’ requirements, whether from stocked lines or specially ordered are NON-RETURNABLE.

RETURNS FOR CREDIT:

Stock items maybe returned for credit providing the following:

  • Company is notified within 14 days
  • Goods returned must be in original condition, free from defects and in Powell Industrial’s view, ‘Fit for Sale’
  • Copy of invoice to accompany goods for return is provided
  • Return authority reference will be provided and needs to be attached to goods
  • Cuts of products, special manufactured assemblies and non-stock buy ins are all non-returnable
  • Re-stocking fee of 25% plus reimbursements freight costs apply

FAULTY OR DAMAGED GOODS:

Above conditions apply, however Powell Industrial reserves the right to reject any claim(s) where the item has been opened, installed, or used in any application that is not ‘Fit for Purpose’ or that may void the manufacturer’s warranty.

PRICING:

Whilst we endeavour to maintain consistent pricing to our customers, Powell Industrial reserves the right to adjust our pricing without notice.

 

Last updated: 04 March 2020

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If you would like to register an account online, please contact our Accounts Team via phone (07) 3722 3700 or email accounts@powellindustrial.com.au